Planned System Maintenance Notice

BNK Bank and Goldfields Money will be undertaking planned system maintenance from 5:00am AEST Saturday 12 September until 5:00am AEST Sunday 13 September.

During this time, the Mobile Banking App, Internet Banking and certain online banking services will be unavailable. Card purchases and transactions are expected to remain available during the maintenance window. However, some transaction functionality may be temporarily limited while system maintenance is being performed.

We recommend completing any critical banking activities beforehand and apologise for any inconvenience caused.

Financial hardship

Are you experiencing financial difficulty? Our team are here to support you.

image placeholder
Financial assistance

At BNK, the health and safety of our customers is central to our approach to service and support.

If you’re experiencing financial difficulty and are unable to meet your regular repayments or other financial commitments, please contact us as soon as possible. We’re here to work with you to find a solution that best suits your circumstances.

Contact us

If you are experiencing financial hardship and would like to discuss your loan, please contact us on 1300 265 226. Monday to Friday 7am–5pm AWST. 

If you prefer to contact us via email or it’s outside business hours, please reach out to loan.assist@bnk.com.au.

More support resources

National Debt Helpline: A resource that provides free, independent and confidential services. Contact: 1800 007 007.

Moneysmart: A resource from the Australian Securities and Investments Commission (ASIC) that provides free financial tools, tips and guidance.

Services Australia: A resource that provides helpful information about Australian Government initiatives. Contact: 13 28 50.

Important information:

The information provided is general in nature and before acting, you should consider whether it is appropriate for your individual circumstances. Please note that financial hardship assistance is not automatically granted and is subject to eligibility criteria and approval. Additional terms and conditions may apply.