Protecting yourself and your clients
Scams targeting mortgage brokers and borrowers are becoming increasingly sophisticated. Better Choice is committed to helping brokers and borrowers recognise and respond to fraudulent activity — and to protecting the personal and financial information of everyone we work with.
Better Choice will never ask you or your clients to transfer funds to a personal bank account, provide login credentials via email or SMS, or make urgent payment requests outside of your normal application process.
Common warning signs
Be alert to the following warning signs of fraudulent activity:
• Unsolicited calls or emails requesting personal or financial information
• Requests to urgently transfer funds or change bank account details
• Emails from addresses that don’t match our official domain
• Pressure to act quickly without time to verify
• Requests for MyGov, ATO, or banking login credentials
• Unusual requests relating to your loan that don’t follow normal process
What to do if you suspect fraud
If you or your client suspects fraudulent activity related to a Better Choice loan application or account, contact us immediately on 1300 334 336.
You can also report scams and suspicious activity to:
Scamwatch: scamwatch.gov.au
ReportCyber: cyber.gov.au/report
IDCARE: idcare.org | 1800 595 160