Our commitment to your privacy
Better Choice Home Loans (ABN 79 095 728 868, ACL 378333) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect personal information.
What information we collect
We collect personal information necessary to assess loan applications, provide our lending services, and meet our legal obligations. This may include name, address, and contact details; income, employment, and financial information; credit history and credit reporting information; identity verification documents; and information about your assets and liabilities.
How we use your information
We use personal information to assess and process loan applications, manage loan accounts, communicate about your loan, meet regulatory obligations, and improve our products and services.
We do not use your personal information for direct marketing without your consent, and we do not sell your information to third parties.
Who we share your information with
We may share your information with credit reporting bodies, valuers, solicitors, mortgage insurers, other financial institutions, APRA, ASIC, and other regulatory bodies as required by law. Where we share information overseas, we ensure appropriate data protection safeguards are in place consistent with Australian law.
Access, correction, and complaints
You have the right to access personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at info@betterchoice.com.au or call 1300 334 336.
If you believe we have breached your privacy, you may lodge a complaint with us first. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.